Information We Collect

When you reach out to us for corporate floral arrangements or gift services, we gather information you provide willingly. This includes your name, company name, email, phone, delivery addresses, and exact specifications for your floral needs. We also collect payment details at checkout, though processing is securely handled by our payment partners.

For our corporate clients, we may gather extra business data such as company registration details, preferred delivery timelines, and budget requirements to tailor our service to your organization's needs.

Our site automatically gathers certain technical details when you visit. This includes your IP address, browser type, device specifics, and your navigation through our site. We use this to enhance site performance and learn how clients discover our offerings.

How We Use Your Information

We primarily use your personal data to complete flower orders and ensure top-notch customer support. This covers processing orders, scheduling deliveries, crafting custom arrangements per your specs, and keeping you informed about your service needs.

We also use information to enhance our services and site experience, helping us identify which corporate floral offerings are most valuable to our clients and how we can better assist the business community in United Kingdom.

Information Sharing and Disclosure

Haven Matrix Parcel respects your privacy and does not sell your personal data to third parties. We share information only as needed to deliver our services or when legally required.

We may share essential information with trusted service partners who support our operations. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to safeguard your data and use it solely for the services they provide to us.

We may disclose information when required by law, a court order, or a government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and staff.

Data Security Measures

We treat the protection of your personal data with utmost seriousness and apply suitable technical and organizational safeguards to guard it. This involves secure data storage, encrypted transmissions, and restricted access to personal information inside our organization.

Although we deploy robust security measures, no online transmission method is completely secure. We continually update our security practices to guard against emerging threats.

Your Privacy Rights

You hold important rights over your personal data. Depending on applicable laws, you may have the right to access, amend, delete, or limit how your information is used.

To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.

Data Retention

We keep personal data only as long as needed to deliver our services and satisfy legal obligations. Retention periods vary by data type and purpose of collection.

Cookies and Website Tracking

Our site employs cookies and related technologies to enhance your browsing experience and to understand how visitors interact with our site. Cookies help us remember your preferences and analyze site performance.

You can adjust cookie settings through your browser options. However, disabling certain cookies may impact site functionality. For comprehensive details about our cookie practices, please review our Cookie Policy.

Third-Party Links

Our site may include links to third-party websites or services. This privacy policy applies solely to Haven Matrix Parcel and our site. We are not responsible for the privacy practices of external websites.

We encourage you to review the privacy policies of any third-party websites you visit via links on our site.

Policy Updates

We may periodically revise this privacy policy to reflect changes in our practices, services, or legal obligations. When substantial updates occur, we will adjust the "Last Updated" timestamp at the top of this policy.

We recommend reviewing this policy from time to time to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.